Refund policy

Refund Policy

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RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

Please contact us to return any items. Only once items have arrived back at the seller will a refund be issued.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sacredwildsoul@gmail.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sacredwildsoul@gmail.com and send your item to: Sunset Farm Helston, Cornwall GB TR13 0RB.

SHIPPING

To return your product, you should mail your product to: Sunset Farm Helston, Cornwall GB TR13 0RB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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VAT

Please be aware that certain countries (now including the EU) will CHARGE CUSTOMS FEES upon goods arriving from outside of their country.

We will NOT be charging VAT on goods at point of sale so it will be the customers responsibility to pay any customs fees due on the arrival of their purchases/ parcel. Additional taxes, charges or handling fees may need to be paid to your countries customs office in order to claim your package.